- +++ S P E C I A L R E P O R T +++
"Will You Make These Mistakes When You Buy Retail
Point of Sale Software?"
by Jeff Haefner
19 August 2003
If you're like most retailers, you're worried about
making a mistake when you choose point of sale (POS) software. I don't blame
you. Buying POS software is a big investment. Not to mention, POS software
can have huge impact on the efficiency and success of your retail business!
What's more, there are around 1,000 different POS systems to choose from.
And they're all different. All these choices can be overwhelming and
The truth is. choosing POS software is very difficult. And too many
retailers end up with the wrong system. In fact, it's common for retailers
to go through 2, 3 or even 4 different POS systems before they find one
they're happy with. Those mistakes probably cost at least $10,000 -
Here are a few mistakes that I see retailers making over and over again.
They Buy Hardware First
I can't tell you how many times I've heard a retailer say, "I just bought
new computers, printers and I have everything ready to go. Now I need to
find POS software."
As soon as I hear that, I think to myself, "This guy could have saved
himself a lot of time and money if he selected his POS software first!"
First of all, your POS software will have hardware and operating system
requirements. For example, the software will require a certain version of
Windows, Unix or Linux. (Unless it's an "open architecture" system like ASP)
In addition, each program will only function with certain types of printers,
scanners, cash drawers and card readers.
Second, and more importantly, not all POS systems are the same. And the
system that you choose is very important. It will have a huge impact on the
efficiency of your business! If you install your computer system first, you
will limit your POS software choices. The perfect fit for your "unique"
business might run on UNIX but you already bought a Windows 2003 Server! You
might also find that the printers and scanners you just bought aren't
You can avoid frustration and save money if you choose the POS software
first. Then you can ask the software company about their recommended
hardware and operating systems.
They Ask the Wrong People
All too often retailers ask a local computer consultant for suggestions
about POS software. Most computer consultants have good intentions but they
tend to give poor advice when it comes to choosing POS software.
Computer consultants are great sources for information about computers,
hardware, and networking. However they don't usually understand the
intricacies of POS software and retail management. Nor do they realize that
there are almost 1,000 different POS systems to choose from and it's VERY
easy to choose the wrong one.
Every retail business is different and has different needs. If you get poor
advice and select the wrong type of system, your business will lose money.
They Don't Place Enough Focus on the Character of the Software Company
When you invest in point of sale software, you're buying a relationship, not
just a product. In fact, the "quality" of the software company is usually
just as important as the product.
Why is the software company so important?
After you purchase the software, you will rely on the software company to
supply updates, training, technical support, and possibly hardware.
Let me ask you a few questions to help you understand why the company is so
- What if the software company went out of business? (Dozens of POS software
companies come and go every year!)
- What if they don't give you software updates when you need them?
- What if it takes 2 days to get your technical questions answered?
- What if the software has a bug and they don't fix it?
- What if they didn't give you sufficient training? And as a result, your
sales reports are showing the wrong totals!
- What if you can't print and it takes 6 hours to get help from a support
The truth is, the level of service and the financial stability of the
software company is very important. It's critical to evaluate the software
company; otherwise you could run into some frustrating and expensive
They Pass The Buck
Too many owners give the responsibility of choosing a POS system to an
employee or a computer consultant that is not familiar with your industry.
This is a huge mistake!
Top management and other key personnel must be involved in the selection and
implementation process. You should never rely solely on a consultant's
recommendation or input.
The person that evaluates the software must have in-depth knowledge about
POS software is complicated. Not to mention it can make a huge difference in
your businesses productivity. POS software is too important to pass the
evaluation process to someone else!
I see owners and managers make this mistake all the time. Don't make the
They Overlook Important Features
Unless you are a retail POS expert, it's difficult to sort through countless
POS systems and figure out what you need. What's more, it's difficult to
understand the "true" potential of your POS system. As a result, many
retailers get confused and they overlook important features that would save
them a lot of time and money.
Most people don't realize that every POS system is VERY different. Some are
designed for large ticket items like tractors. And others are designed to
work in fast moving retail environments like a grocery store.
As a result, it's common for retailers to end up with POS software that
isn't really designed for them. That's why it's important to properly
analyze the needs of your business (even if you're a small retailer). Then
you can create a list of features that are important. That list will help
you compare and choose the right system.
This might seem complicated, but with a little guidance, you can quickly
find the right POS system. You just need to know which mistakes to avoid,
where to look, and the right formula.
If you'd like to learn about more mistakes and how to choose
POS software, visit:
2880 26th Ave
Marion, IA 52302
Jeff Haefner is a nationally known author and retail software expert. He has
past experience as a programmer, retail consultant, computer consultant,
network administrator, POS software salesmen and marketing manager. He's
also the author of "The Point of Sale Software Buyers Guide" - How to Choose
POS Software and Avoid Problems.